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Shipping & Policies

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

    • Conditions of return

    Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

    Questions about your order?

    Please contact me if you have any problems with your order.

    Privacy policy

    Arcanum Gems

    Your privacy is important to us. This Privacy Policy explains how Arcanum Gems collects, uses, and protects your personal information when you place an order or contact our shop.

    Information We Collect

    To fulfill your order, we may collect:
    • Your name
    • Email address
    • Shipping/billing address
    • Payment details (processed securely through Etsy)
    • Order information

    We only receive the information necessary to complete your purchase.

    Why We Need Your Information

    We use your information to:
    • Process and ship your order
    • Provide customer service and support
    • Resolve issues or disputes
    • Comply with legal and tax obligations

    We do not use your information for unrelated marketing.

    Information Sharing

    We only share your information when necessary, such as:
    • Etsy (to operate our shop)
    • Shipping carriers (to deliver your order)
    • Legal authorities if required by law

    We never sell or trade your personal information.

    Data Retention

    We keep your information only as long as necessary for business and legal purposes (tax, accounting, and record-keeping requirements).

    Your Rights

    Depending on your location, you may have the right to:
    • Access your personal data
    • Correct or update your data
    • Request deletion of your data

    To make a request, please contact us through Etsy messages.

    Contact

    If you have any questions about your personal data, please contact us via Etsy Messages.

    Legal imprint